Terms and Conditions

Indigo Native Nursery General Terms & Conditions (1 June 2022)

1. Availability of Stock

• Orders must have a set delivery date for available stock to be allocated to an order.
• All stock quoted by Indigo Native Nursery is subject to availability at time of order placement.
• Prices stated are GST exclusive and valid for a period of 30 days from date of quotation.

2. Ordering and Payment

• Acceptance of a quotation shall be made in writing via email confirmation.
• Changes to orders, after placement, are required in writing and are subject to availability at the time of notification.

3. Delivery conditions

• Deliveries are carried out Monday – Friday, between 7:30am – 3pm, excluding public holidays.
• Deliveries are made to the kerb side or site entrance only.
• Delivery quoted is an estimate only based on loads as indicated in the quote and will be charged based on the number of deliveries eventually required. This may result in additional charges.
• Unloading at customer site: Customers must have personnel on site at time of delivery to help carry out unloading.

4. Cancellations/Returns

• If an order is cancelled, Indigo Native Nursery will try it’s best to on-sell any stock that is commonly grown and held by us. If we unable to do this, the customer will be charged 100% of the quoted price.
• Returns may be credited or refunded at the discretion of Indigo Nursery. Stock will only be credited if Indigo Nursery is notified within 48 hours of delivery and returned within five days of delivery. The returned stock must be in the same condition as it was dispatched by us.
• Returns due to the fault of Indigo Nursery (damaged stock etc.) shall be credited or refunded with no additional charge.

5. Project Delay Management

• Orders that have a supply time of 2 months+ and are over the value of $10’000 shall require a supply agreement, signed by both parties.
• All orders have a 30 day grace holding period – if there is delays in delivery/picking up after this period, holding fees will be charged (see table below).
• The conditions outlined in the supply agreement are designed to protect the health and vigour of the stock, to reduce wastage and ensure you receive the highest quality plants for your project. In event of delay the following options are available:

6. Re-allocation

• Indigo Nursery reserves the right to release any stock and re-allocate to the next available batch if stock is not taken within the agreed time frame. All planned actions shall be communicated with the customer prior to reallocation of stock.

7. Holding fees

• The Holding fees apply to all stock lines that are not delivered/picked up within 30 days of the agreed delivery time.